Refund & Return Policy

30-Day 100% Satisfaction Guarantee

At SunPaws, we take immense pride in the craftsmanship of our pet gear and toys. We want you and your furry companion to be completely thrilled with your purchase. That is why we offer an easy, hassle-free 30-Day Return & Exchange Policy.

1. 30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return or size exchange. To be eligible for a standard return:

  • The item must be in its original condition, unworn, unwashed, free of pet hair, and with all original tags/packaging intact.
  • You will need the receipt or proof of purchase (such as your Order Confirmation email or Order Number).

2. Damaged, Defective, or Incorrect Items

Please inspect your package immediately upon delivery. If your item arrives defective, damaged during transit, or if you received the wrong item, please email us right away at [email protected] with your Order Number and clear photos of the issue.

We will immediately dispatch a free replacement or issue a full refund with zero hassle. You will not be charged any restocking fees for damaged or defective items.

3. Size Exchanges (Perfect Fit Guarantee)

We understand that pets come in all shapes and sizes! If the hoodie, jacket, or harness you ordered does not fit your pet perfectly, contact us within 30 days and our team will guide you through an easy size exchange.

4. How to Initiate a Return

  1. Send an email to [email protected] with your Order Number and reason for return.
  2. Our customer care team will reply within 24 hours with return instructions and the return shipping address.
  3. Once your return is received and inspected, we will notify you of the approval of your refund.

5. Refunds Processing

Upon approval, your refund will be processed immediately. A credit will automatically be applied to your original payment method (PayPal, Credit Card, Apple Pay) within 3–5 business days depending on your card issuer.