Shipping Policy
Fast, Tracked US & Global Delivery
At SunPaws, we work around the clock to ensure your pet essentials arrive swiftly and safely at your doorstep. All orders are backed by tracked shipping and delivery guarantees.
1. Order Processing Time
All orders are processed and prepared for dispatch within 1 to 2 business days (Monday through Friday, excluding major holidays). Once your order has been packaged and handed over to our carrier, you will automatically receive an email confirmation with your unique tracking number.
2. Estimated Shipping Times
We partner with premier express air lines and national postal services (including USPS and DHL) to provide reliable delivery:
- United States: 7 – 12 business days (Final delivery handled by USPS with full door-to-door tracking).
- Canada & United Kingdom: 8 – 14 business days.
- Australia & Europe: 8 – 15 business days.
- Rest of the World: 10 – 20 business days.
3. Shipping Rates
- Standard Tracked US Shipping: FREE on all orders!
- Express Priority Handling: $4.99 (Optional expedited warehouse handling).
4. Order Tracking
As soon as your package ships, you can monitor its live journey 24/7 on our dedicated tracking page: Track Your Order. Simply enter your Order Number and Billing Email.
5. Customs, Taxes & Duties
All items shipped to the United States and major destinations are delivered duty-free with no unexpected customs charges upon arrival.
6. Need Assistance?
If you have any questions regarding your delivery or need to update your shipping address, please reach out to us within 12 hours of placing your order at [email protected].